I have ordered two cameras for use at home. I found the customer service to be very reliable. As a matter of fact, I was answered on the first ring of the phone to the company. Incredible! They are very responsive in answering the phone and getting back to you. I will give them five stars. The cameras worked as advertised after the setup.I purchase this product and I contacted Russell, for add sound to the recording, the guys are amazing , the are fast on the phone( no good at emails) but the customer service and faster response made them uniques. The camera easy to install , amazing image, I will 1000% recommend this products and company to buy from them, eyes close. way to go Atlantic electronics!!!!!company reps will help you with setup/ programming. I had problems getting camera to take "motion ONLY" (as it still wants to take video every 5-10 mins (for 3 mins). it camera comes with a MICRO 16mg. (your standard 32m card won't fit); requires micro. took good video. (just too much for my needs).Very clear picture with high definition. I love that I can view it remotely away from home. Will buy more items from this company, great customer service!Alarm and radio part and charger work great hard to understand the camera part of it but as a hidden camera nobody has noticed it's a camera yet and I'm happy to see what I've gotThe actual radio was too big for the spot where I wanted to use it and AES was very helpful and courteous when I called about returning it. Great business professionalism!Unpacked it and was instantly struck by how chincey it felt and looked. I noticed the clock face was scratched a bit too. The cord would not immediately plug into the unit becase the pin in the hole was bent a bit. I would say it's actual value is around 30 dollars and that's being generous. It looked like a repackaged return also. So I said "the hell with this" especially for the price I paid, printed out a return shipping label ASAP.Need better directions on how to use very hard to figure out and there is no sound to it and it does not record every time sure why